Frequently Asked Questions
Your results can help you better understand how your body might respond to certain diet choices and could help take your fitness regimen to the next level. Your report includes detailed and unique recommendations that can help you eat better, train better, and live better. Some of the topics covered by your report include: aerobic potential, muscle performance, weight regain after dieting, dopamine and food reward, and caffeine metabolism. Remember that this isn’t a “one-size-fits-all” approach to nutrition and fitness. Your IDLife DNA report is your personalized owner’s manual on how your body responds to diet and exercise based on your unique gene profile.
No. We will provide you with a pre-paid return shipping bag to send the sample back.
You will use a cotton swab provided by our partner laboratory to collect cheek cells from the inside of your mouth.
You will see a credit instantly applied to your cart during checkout when you have IDNutrition and the DNA Bundle in your cart! If your IDNutrition total is less than $100, that is the amount you will see as savings during checkout. If the total is more than $100, it will deduct up to $100 and you will pay the rest.
No, all purchases of DNA Bundles are non-refundable.
No, only one Instant Savings Credit can be applied per account after the purchase of DNA. If you purchase more than one DNA Kit per account, additional credits will not apply.
IDLife partnered with Molecular because they are a HIPAA Compliant and CAP accredited laboratory committed to keeping all of your data private and secure. We will never sell your data and personal information to a 3rd party. If your data is ever used for further research, all identifying information will be stripped away so that it could never be linked back to you in the future. However, it is extremely rare that such a situation would happen. You have the right to opt out of any further use of your data.
Our laboratory partner, Molecular Testing Labs, is committed to data security. After your DNA samples are processed to create your personalized Nutrition & Fitness Genetics Report, your samples are destroyed.
Most results are delivered within 3-4 weeks. If it has been more than four weeks and you still have not received results, please contact us at (972) 987-4430 or firstname.lastname@example.org, and one of our Customer Advocates will be happy to assist you.
Your $100 credit will be available to use for up to 6 months after the date of your DNA Bundle purchase. It will be automatically applied to your next order of Personalized Vitamins (IDNutrition), including if you're on subscription.
No, your $100 credit can only be applied towards your Personalized Vitamins.
If you would like to order a DNA Bundle and provide the $100* credit to a friend or family member as a gift, please call Customer Service at (972) 987-4430 to place this order. Or you can create a customer account for the gift recipient so they can take advantage of the instant credit.